Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off period: the period within which the consumer can use
exercise his right of withdrawal;
Consumer: the natural person who does not trade in the
exercise of a profession or business and a distance contract
enters into with the entrepreneur;
Day: calendar day;
Duration transaction: a distance contract with regard to
a series of products and/or services, the delivery and/or
purchase obligation is spread over time;
Durable data carrier: any means that the consumer or
enables the entrepreneur to access information that is personal to him
targeted, store in a way that future reference and
unaltered reproduction of the stored information possible
makes.
Right of withdrawal: the possibility for the consumer to
to waive the cooling-off period from the distance contract;
Entrepreneur: the natural or legal person who sells products and/or
provides remote services to consumers;
Distance contract: an agreement in which, in the context of
of a sales system organized by the entrepreneur
distance of products and/or services, up to and including the conclusion of
the agreement is made exclusively of one or
more techniques for distance communication;

Technology for distance communication: tool that can be
used for the conclusion of an agreement, without
consumer and entrepreneur are in the same room at the same time
gathered.
General Terms and Conditions: the present General Terms and Conditions
of the entrepreneur.
Article 2 – Identity of the entrepreneur
Arctic Force
Vishouwer 6, 1749HH Warmenhuizen;
E-mail address: info@arcticforce.nl

Chamber of Commerce number: 84571969
VAT identification number: NL003984034B11
Article 3 – Applicability
These terms and conditions apply to any offer from
the entrepreneur and on any concluded agreement on
distance and orders between entrepreneur and consumer.
Before the distance contract is concluded, the text
of these terms and conditions available to the consumer
posed. If this is not reasonably possible, before the
distance contract is concluded, it is indicated that
the general terms and conditions can be viewed at the entrepreneur and they
request of the consumer as soon as possible free of charge
sent.
If the distance contract is concluded electronically,
by way of derogation from the previous paragraph and before the agreement is
distance is closed, the text of these terms and conditions
be made available to the consumer electronically
set in such a way that it can be used by the consumer in a
can be stored easily in a sustainable way
data carrier. If this is not reasonably possible, before
the distance contract is concluded, are indicated
of which the general terms and conditions can be electronically
be taken cognizance of and that, at the request of the consumer, they

electronically or otherwise will be free of charge
sent.
In the event that in addition to these general terms and conditions,
specific product or service terms apply,
the second and third paragraphs apply mutatis mutandis and the
consumer in the event of conflicting terms and conditions
always invoke the applicable provision that applies to him
most favorable.
If one or more provisions in these general terms and conditions
be void or destroyed in whole or in part at any time
then the agreement and these terms and conditions for the
remaining in effect and will determine the relevant provision in mutual consultation
be replaced without delay by a provision that the scope of
close to the original as much as possible.
Situations that are not regulated in these general terms and conditions,
should be judged 'in the spirit' of these terms and conditions
requirements.
Uncertainties about the explanation or content of one or more
provisions of our terms and conditions, should be interpreted as 'to
the spirit' of these terms and conditions.
Article 4 – The offer
If an offer has a limited period of validity or is
conditions, this is expressly stated in the offer
mention.
The offer is without obligation. The entrepreneur is entitled to accept the offer
to change and adapt.
The offer contains a complete and accurate description of the
products and/or services offered. The description is sufficient
detailed to allow a proper assessment of the offer by the
enable consumers. If the entrepreneur uses
of images, these are a true representation of the
products and/or services offered. Obvious mistakes or
obvious errors in the offer are not binding on the entrepreneur.

All images, specifcations data in the offer are indicative
and cannot give rise to compensation or dissolution
of the agreement.
Images accompanying products are a true representation
of the products offered. Entrepreneur cannot guarantee
that the displayed colors correspond exactly to the real ones
colors of the products.
Each offer contains such information that for the consumer
it is clear what the rights and obligations are, which are
acceptance of the offer. This concerns in the
special:
the price including taxes;
any shipping costs;
the manner in which the agreement will be concluded and which
actions are necessary for this;
whether or not the right of withdrawal applies;
the method of payment, delivery and execution of the agreement;
the term for acceptance of the offer, or the term
within which the entrepreneur guarantees the price;
the amount of the tariff for distance communication if the
costs of using the technology for communication on
distance are calculated on a different basis than the regular
basic rate for the means of communication used;
whether the agreement will be archived after its conclusion, and if
yes, how it can be consulted by the consumer;
the way in which the consumer, before closing the
agreement, the by him within the framework of the agreement
can check the data provided and restore it if desired;
any other languages in which, in addition to Dutch, the
agreement can be concluded;

the codes of conduct to which the entrepreneur is subject
and the way in which consumers pass these codes of conduct
can consult electronically; and
the minimum duration of the distance contract in the event of a
expensive transaction.
Optional: available sizes, colours, type of materials.
Article 5 – The agreement
Subject to the provisions of paragraph 4, the agreement
established at the time of acceptance by the consumer of
the offer and the fulfillment of the associated conditions.
If the consumer has made the offer electronically
accepted, the entrepreneur immediately confirms electronically
away from the receipt of acceptance of the offer. As long as the
receipt of this acceptance is not by the entrepreneur
confirmed, the consumer can dissolve the agreement.
If the agreement is concluded electronically, the
entrepreneur appropriate technical and organizational measures
to secure the electronic transmission of data and ensures
for a secure web environment. If the consumer electronically
can pay, the entrepreneur will provide appropriate
observe safety measures.
The entrepreneur can – within legal frameworks – inform himself
determine whether the consumer can fulfill his payment obligations
comply, as well as all those facts and factors that are important for
responsible conclusion of the distance contract. If
the entrepreneur has good grounds on the basis of this investigation
not to enter into the agreement, he is entitled to substantiate
to refuse an order or request or to the execution
attach special conditions.
The entrepreneur will provide the consumer with the product or service
the following information, in writing or in such a way that it is
the consumer can be stored in an accessible way
on a durable data carrier, enclose:
a. the visiting address of the establishment of the entrepreneur where the
consumer can go with complaints;

b. the conditions under which and the manner in which the consumer of
can use the right of withdrawal, or a clear
notification regarding the exclusion of the right of withdrawal;
c. the information about guarantees and existing after-sales service;
d. the information included in Article 4 paragraph 3 of these terms and conditions,
unless the entrepreneur has already provided this information to the consumer
provided before the execution of the agreement;
And. the requirements for termination of the contract if the
agreement has a duration of more than one year or of
is indefinite.
In the case of an expensive transaction, the provision in the previous paragraph is only
applies to the first delivery.
Every agreement is entered into under the suspensive
conditions of sufficient availability of the relevant
Products.
Article 6 – Right of withdrawal
When purchasing products, the consumer has the option
to dissolve the agreement without stating reasons
for 14 days. This reflection period starts on the day after
receipt of the product by the consumer or a prior notice by the
designated consumer and made known to the entrepreneur
representative.
During the reflection period, the consumer will handle the
product and packaging. He will only use the product to that extent
unpack or use as necessary to be able
assess whether he wishes to keep the product. If he likes his
makes use of the right of withdrawal, he will return the product with all
supplied accessories and – if reasonably possible – in the
return the original condition and packaging to the entrepreneur,
in accordance with the reasonable and clear instructions provided by the entrepreneur
instructions.
When the consumer wishes to use his
right of withdrawal, he is obliged to do this within 14 days after receipt
of the product, to be made known to the entrepreneur. Know it
the consumer must do so by means of a written message/

e-mail. After the consumer has made it known to use
wish to exercise his right of withdrawal, the customer must
return within 14 days. The consumer must prove
that the delivered goods have been returned on time, for example by
by means of proof of shipment.
If the customer after purchasing the terms referred to in paragraphs 2 and 3
has not indicated that he wishes to make use of his
right of withdrawal or does not have the product to the entrepreneur
returned, the sale is a fact.
Article 7 – Costs in case of withdrawal
If the consumer makes use of his right of withdrawal, his
the costs for returning the products for the account
of the consumer.
If the consumer has paid an amount, the entrepreneur will
this amount as soon as possible, but no later than 14 days after
revocation, refund. However, this is subject to the condition that
product has already been received back by the online retailer or conclusive
proof of complete return can be submitted.
Article 8 – Exclusion right of withdrawal
The entrepreneur can exercise the consumer's right of withdrawal
exclude for products as described in paragraphs 2 and 3. From
exclusion of the right of withdrawal only applies if the
entrepreneur this clearly in the offer, at least in time before closing
of the agreement.
Exclusion of the right of withdrawal is only possible for
Products:
a. that have been established by the entrepreneur in accordance with
consumer specifications;
b. which are clearly personal in nature;
c. which by their nature cannot be returned;
d. which can spoil or age quickly;

And. the price of which is subject to fluctuations in the financial market
market over which the entrepreneur has no influence;
f. for individual newspapers and magazines;
g. for audio and video recordings and computer software whose
consumer has broken the seal.
h. for hygienic products of which the consumer
has broken the seal.
Exclusion of the right of withdrawal is only possible for
services:
a. concerning accommodation, transport, restaurant business or leisure activities
to be performed on a specified date or during a specified
period of time;
b. the delivery of which with the express consent of the
consumer has started before the cooling-off period has expired;
c. concerning betting and lotteries.
Article 9 – The price
During the period of validity stated in the offer, the
prices of the products and/or services offered are not increased,

subject to price changes due to changes in VAT
prices.

Notwithstanding the previous paragraph, the entrepreneur may purchase products or
services whose prices are subject to fluctuations in
the financial market and over which the entrepreneur has no influence,
with variable prices. This bondage to
fluctuations and the fact that any prices quoted
target prices are stated in the offer.
Price increases within 3 months after the conclusion of the
agreement are only permitted if they are the result of
legal regulations or provisions.
Price increases from 3 months after the conclusion of the
agreement are only permitted if the entrepreneur
has stipulated and:

a. they are the result of statutory regulations or provisions; or
b. the consumer has the authority to terminate the agreement
with effect from the day on which the price increase takes effect.
The prices stated in the offer of products or services are:
including VAT.
All prices are subject to printing and typographical errors. For the
consequences of printing - and typographical errors does not become liability
accepted. In the event of printing and typesetting errors, the entrepreneur is not obliged to
product at the incorrect price.

c. The entrepreneur can apply the discounts whenever he/she wants to.

Article 10 – Conformity and Warranty
The entrepreneur guarantees that the products and/or services
comply with the agreement, the stated in the offer
specifications, the reasonable requirements of soundness and/or
usability and the date of the conclusion of the
agreement existing legal provisions and/or
government regulations. If agreed, the
entrepreneur also guarantees that the product is suitable for other
than normal use.
A guarantee provided by the entrepreneur, manufacturer or importer
does not affect the legal rights and claims that the
consumer on the basis of the agreement vis-à-vis the
entrepreneur can assert.
Any defects or incorrectly delivered products must be
14 days after delivery to the entrepreneur in writing
reported. Return of the products must be made in the
original packaging and in mint condition.
The warranty period of the entrepreneur corresponds to the
factory warranty period. However, the entrepreneur is never
responsible for the ultimate suitability of the products
for each individual application by the consumer, nor for
any advice regarding the use or application of
the products.
The warranty does not apply if:

The consumer has repaired the delivered products himself and/or
edited or has had it repaired and/or edited by third parties;
The products delivered to abnormal conditions are
exposed or otherwise carelessly handled or in
conflict with the instructions of the entrepreneur and/or on the
packaging have been treated;
The defectiveness is wholly or partly the result of
regulations that the government has made or will make with regard to
the nature or quality of the materials used.
Article 11 – Delivery and execution
The entrepreneur will exercise the greatest possible care
take in the receipt and in the execution of
orders of products.
The place of delivery is the address that the consumer
company has disclosed.
With due observance of what is stated about this in Article 4 of this
terms and conditions is stated, the company will accept
orders expeditiously but at the latest within 30 days
perform, unless the consumer has agreed to a longer
delivery time. If the delivery is delayed, or
if an order cannot be fulfilled or only partially
performed, the consumer will receive this no later than 30 days after
he has placed the order message. The consumer has in that
case the right to dissolve the agreement without costs and
right to any compensation.
In the event of dissolution in accordance with the previous paragraph, the entrepreneur will
the amount that the consumer has paid as soon as possible,
but no later than 14 days after dissolution, repay.
If delivery of an ordered product proves to be impossible,
the entrepreneur will make an effort to provide a replacement article
to make available. At the latest at the time of delivery, it will be stated in a clear and
be notified in an understandable manner that a replacement item is
delivered. With replacement items, the right of withdrawal is not possible
are excluded. The costs of a possible return are
at the expense of the entrepreneur.

The risk of damage and/or loss of products rests
at the entrepreneur until the moment of delivery to the consumer
or a pre-designated and notified to the entrepreneur
representative, unless expressly agreed otherwise.
Article 12 – Duration transactions: duration, cancellation and extension
cancellation
The consumer can conclude an agreement that is for an indefinite period
entered into and which extends to the regular delivery of products
(including electricity) or services, at all times
cancel with due observance of the agreed upon
cancellation rules and a notice period of no more than one month.
The consumer can conclude a contract that is for a definite period
entered into and which extends to the regular delivery of products
(including electricity) or services, at any time against
cancel at the end of the fixed term with due observance of
agreed cancellation rules and a notice period
of a maximum of one month.
The consumer can use the referred to in the previous paragraphs
agreements:
cancel at any time and are not limited to cancellation on a
specific time or in a specific period;
at least denounce in the same way as they are by him
went on;
always cancel with the same notice period as the entrepreneur before
has stipulated itself.
extension
An agreement that has been entered into for a definite period and that lasts
to the regular delivery of products (including electricity)
included) or services, may not be tacitly renewed or
renewed for a specified period of time.
Notwithstanding the previous paragraph, an agreement that
has entered into a certain period and which extends to the regular delivery
of daily news and weeklies and magazines become silent

extended for a fixed period of up to three months, if the
consumer this extended agreement by the end of the
can terminate an extension with a notice period of at most one
month.
An agreement that has been entered into for a definite period and that lasts
to the regular delivery of products or services, may only
be tacitly renewed for an indefinite period if the
consumer may cancel at any time with a notice period of
a maximum of one month and a notice period of a maximum of three
months in case the agreement extends to the settled, but
less than once a month, delivery of daily, news and
weeklies and magazines.
An agreement with a limited duration until the arranged
getting acquainted with daily, news and weekly newspapers and
magazines (trial or introductory subscription) will not be
continued tacitly and ends automatically after a8oop of the
trial or introductory period.
Duration
If an agreement has a duration of more than one year, the
consumer after one year the agreement at all times with a
notice period of no more than one month, unless the
reasonableness and fairness oppose cancellation before the end of the
to postpone the agreed duration.
Article 13 - Payment
Unless otherwise agreed, the
consumer amounts to be paid within 7
working days after the start of the cooling-off period as referred to in
article 6 paragraph 1. In the event of an agreement to provide a
service, this period starts after the consumer has received the confirmation
received from the agreement.
The consumer has the duty to correct inaccuracies in provided or
to immediately report the payment details mentioned to the entrepreneur.
In the event of non-payment by the consumer, the entrepreneur has
subject to legal restrictions, the right to
to charge the consumer reasonable costs made known
bring.

Article 14 – Complaints procedure
Complaints about the execution of the agreement must be submitted within 7
days are submitted fully and clearly described to the
entrepreneur, after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within a period of time
of 14 days from the date of receipt.
If a complaint requires a foreseeable longer processing time,
is by the entrepreneur within the period of 14 days
replied with an acknowledgment of receipt and an indication when
the consumer can expect a more detailed answer.
If the complaint cannot be resolved in mutual consultation
a dispute arises that is subject to the dispute settlement procedure.
A complaint does not suspend the entrepreneur's obligations,
unless the entrepreneur indicates otherwise in writing.
If a complaint is found to be well-founded by the entrepreneur,
the entrepreneur of his choice or the delivered products free of charge
replace or repair.
Article 15 – Disputes
On agreements between the entrepreneur and the consumer
to which these general terms and conditions apply, is
only Dutch law applies. Even if the
consumer resides abroad.